The service mgr. Said he was short technicians who had taken the rest of the week off (after Christmas) so he gave me a loaner since he wasn't sure how long the service would take. Really appreciated that since it allowed me to get some error done.
Staff were very friendly. The only complaint again is the time. I had an appointment and I was the first customer of the day, yet it still took 1 hour and 15 min from when I pulled in to when I left. Customers sometimes just want a 15-20 min in and out oil change and tire rotation, and not have a 100 point inspection of the vehicle so the dealership can find up sells.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (330) 359-1970 to discuss your concerns, as your satisfaction is of utmost importance to us.